Ph: (08) 8262 2262 | 91 Research Road, Pooraka, South Australia | Free shipping over $100 (excludes sets)

Shipping and Returns

Free shipping

Thunderbird Slot Racing offers free shipping within Australia for all orders totaling $100 or more, excluding orders which contain racing sets. Orders which are eligible for free shipping will be sent by Australia Post standard parcel post. However, in certain circumstances we may use an alternative carrier. Thunderbird Slot Racing may occasionally exclude certain products from the free shipping offer and reserve the right to do so without notice. Where a product is excluded from free shipping, it will be stated on the product details page. **Please note, as we are closed Monday & Tuesday, we don't ship on those days.

Carrier

Our preferred shipping carrier is Australia Post. However, in certain circumstances we may occasionally use an alternative carrier.

Fulfilment Time

We endeavor to ship all orders placed on a weekday before 5pm ACST the next business day. Orders placed after 5pm ACST will usually be shipped within two business days. Orders placed during the weekend, before 5pm ACST Sunday will usually be shipped the following Wednesday. **Please note, as we are closed Monday & Tuesday, we don't ship on those days.

Once your order has been dispatched, we will notify you by email and if applicable, provide a tracking number. You can track your delivery here.

Order delivery times provided during checkout are guidelines only, and do not take into account possible delays caused by our shipping carrier. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

We are unfortunately unable to redirect orders once items have been dispatched.

Stock availability

In general and unless otherwise stated, all merchandise available for purchase on www.tbirdslotracing.com.au is in stock and ready for dispatch. However, in the unlikely case that an ordered item is not in stock, we will contact you as soon as possible to advise of the likely delivery time and offer the following options:

  • Shipment when out of stock items become available.
  • Partial shipment of in stock items and shipment of remaining items when available (if applicable).
  • Cancellation and refund for out of stock items and shipping of remaining items (if applicable).
  • Cancellation and refund of entire order.

Returns

Our Returns Policy is in addition to your rights under the Australian Consumer Law.

We want you to be completely happy with your purchase and will accept refunds or exchanges on unused and undamaged merchandise in its original packaging within 30 days of purchase. Refunds will be processed in the method by which original payment was made, within 7 business days.

Please note: shipping and handling costs are non-refundable and you will be required to cover the cost of additional shipping.

Send your return or exchange to the following address:

Thunderbird Slot Racing
PO Box 1261
Golden Grove Village SA 5125
Australia

Please ensure that your return merchandise is carefully packed, protected from damage and sent using a traceable service which provides you with a tracking number. We cannot accept any responsibility for packages which are not sent by us.